Refund policy
We want you to love your PulseRelief massage gun. If something's not right, here's how returns and refunds work.
Return window
You have 30 days from the delivery date to request a return. After 30 days, we're unfortunately unable to offer a refund or exchange.
Return conditions
To be eligible, your item must be:
- Unused and in the same condition you received it
- In its original packaging with all accessories and attachments included
How to start a return
Email support@pulserelief.com with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back without contacting us first — returns sent without approval can't be processed.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect (see below). Original shipping charges are non-refundable. We recommend a trackable shipping method, since we can't guarantee we'll receive un-tracked returns.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us within 48 hours of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or a full refund — your choice — at no cost to you.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement.
Exchanges
Want a different color? Start a return for the original and place a new order for the one you want — that's the fastest way to get it to you.
Non-returnable situations
- Items returned without prior approval
- Items not in original condition, damaged, or missing parts for reasons not due to our error
- Requests made more than 30 days after delivery
Late or missing refunds
If you haven't received an approved refund after 10 business days, first check with your bank or card company, since processing can lag. If you've done that and still don't see it, email support@pulserelief.com and we'll sort it out.